FAQ

Yes, we offer fast and reliable shipping across all states and territories in Australia. Delivery times vary depending on your location.

Orders are typically processed within 1–2 business days. Delivery usually takes:

• 2–5 business days for metro areas

• 5–10 business days for regional or remote locations

We accept major credit and debit cards, PayPal, manual payments and other secure payment options at checkout

Yes, you can return eligible items within 14 days if they're unused and in original packaging. Some items, like cut keys or custom products, are non-returnable. Check our Return Policy for full details.

Contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund at no extra cost.

Local pickup may be available depending on your location. Please contact us before placing your order to confirm.

At this stage, we focus on selling locks and key-related products online. For cutting or locksmith services, we recommend contacting a local locksmith.

Absolutely! Feel free to reach out via email or our contact form. We’re happy to assist with product recommendations or questions.